dg88's Privacy Policy

1. Introduction & Purpose

dg88 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

The purpose of this privacy policy is to clearly inform you about what types of information dg88 collects, how that information is used, when and why it may be shared with third parties, and what measures we have taken to protect your data. Your rights over your information are also described in detail here.

Using the dg88 platform means you fully agree to this policy. If you disagree with any part of this policy, we recommend that you contact our support team before using the platform.

2. Information Collection

dg88 collects the following types of information in order to provide its services properly:

2.1 Registration & Identity Information

When you create an account on dg88, we collect your name, date of birth, gender, email address, and mobile number. This information is essential for managing your account properly and verifying your identity.

2.2 Financial Transaction Information

To facilitate deposits and withdrawals, we collect and store your payment method details (bKash, Nagad, or Rocket number), transaction amounts, and transaction history. Full card or account numbers are never stored on our servers.

2.3 Technical & Device Information

We automatically collect your device type, operating system, browser type and version, IP address, session logs, and logs of your activity on the platform. This information is used for diagnosing technical issues, preventing fraud, and improving service quality.

2.4 Usage & Behavioural Information

We collect information about which games you play on the platform, how long you play, betting patterns, and preference types. This information helps us create a more personalised experience for you and ensure responsible gaming.

3. Use of Information

dg88 uses collected information only for the following legitimate purposes:

• Creating and managing your account and providing platform services.
• Processing all financial transactions, including deposits and withdrawals, securely.
• Preventing and detecting fraud, money laundering, and other illegal activities.
• Verifying your age and ensuring responsible gaming.
• Providing customer support and resolving your complaints and issues.
• Improving platform performance and user experience.
• Informing you about relevant promotional offers and bonuses (subject to your consent).
• Fulfilling legal obligations and cooperating with regulatory authorities.

4. Cookies & Similar Technologies

The dg88 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions and ensuring security. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences and settings so you do not have to set them up again on each visit.

4.3 Analytical Cookies

These cookies help us understand how users are using the platform, which assists in improving the service. If you wish to disable these cookies, you can contact us.

You can manage cookies at any time through your browser settings. Please note that disabling all cookies may prevent some platform services from working properly.

5. Information Sharing & Disclosure

dg88 never sells your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, game provision (providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), technology infrastructure, and fraud prevention. These partners receive only the information necessary to provide their specific services and are legally bound to uphold the same privacy standards.

5.2 Legal Requirements

In the case of a court order, a valid request from a law enforcement agency, or other legal obligations, we may provide relevant information to the relevant authorities.

5.3 Fraud & Security

Information may be shared with relevant authorities for the purpose of investigating cybercrime, fraud, or threats to the security of our platform.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred, but the terms of this privacy policy will remain in force in such cases.

6. Information Security

dg88 has implemented industry-standard security measures to protect your information. These include:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Data Storage Protection: All sensitive information stored on our servers is kept in encrypted form.
• Access Control: Only authorised personnel can access your personal information, and only on a strict need-to-know basis.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
• Two-Factor Verification: Additional verification measures are activated when suspicious activity is detected.

While we make every effort to protect your information, please be aware that no data transmission over the internet is completely risk-free. If you suspect a security breach, please notify our support team immediately.

7. Data Retention Period

dg88 retains your personal information only for as long as it is necessary or legally required:

• Account Information: For the duration your account remains active, and thereafter for the applicable legal retention period.
• Transaction Records: For the period specified under financial regulations.
• Communication & Support Records: Generally for up to three years after your account is closed.
• Technical Logs: Generally for up to 90 days, though this may be longer in the case of a security investigation.

Once the retention period has ended, your information is securely deleted or permanently anonymised.

8. Your Rights

You have the following rights over your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of your account information at any time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to correct or update it. You can do this by logging into your account settings or by contacting our support team.

8.3 Right to Request Deletion

You may request deletion of your information by closing your account. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Opt-Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can stop them by clicking the "Unsubscribe" link in any message or by informing our support team.

9. Protection of Minors' Information

dg88 is an adults-only platform and is intended solely for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is in place at the time of registration. If we become aware that information has been collected from a minor, we will immediately close that account and delete the relevant information.

10. Third-Party Links

The dg88 platform may sometimes contain content from game providers. These third parties have their own privacy policies and dg88 has no control over those policies. We recommend that you read the privacy policy of any third-party service before using it.

11. International Data Transfers

Our servers and service providers may be located in various countries. When your information is transferred outside Bangladesh, the same level of protection described in this privacy policy is ensured. We only work with partners who maintain adequate data protection standards.

12. Policy Changes

dg88 reserves the right to update this privacy policy when necessary. For any significant changes, we will notify you by email or via a notice on the platform. The date of the change will always be noted at the top of this page.

Continued use of the platform after changes take effect will be considered as your agreement to the new policy. If you do not agree with the new policy, you have the option to close your account.